FAQ

Feel free to contact us if you have any further questions!

 
 

What do I need to know before my appointment?

a. Fill out an online intake form from your appointment confirmation email.  If you are unable to fill it in online, you can do so at the clinic. 

b. Please arrive 15 minutes prior to your appointment time to fill in the form as detailed as possible.  


What should I expect?

a. Prior to treatment, we will perform a thorough assessment through history questions and orthopedic tests (if applicable).  This will give our therapists the information to devise a custom-tailored treatment plan to help transition you back on the road to recovery.  By performing an assessment, it will give both you and therapist an objective and subjective measure to gauge the overall improvements of your body after the treatment.

b. During the treatment, you may experience some therapeutic pains.  The therapist will be sure to check in when working in areas of tension to make sure we are not hurting you.   

c. Once the treatment is complete, we will ensure that you understand the protocol of your homecare, to provide you with longer sustained results, while increasing the awareness of your body, and areas of your lifestyle that may need modification.  


Cancellation Policy

a. If you are unable to make your appointment, please cancel your appointment online, this way your space is opened up immediately and someone who is in need of a treatment may book in.

b. To avoid a cancellation fee, please provide our therapists with at least 24 hours notice.  Please note, the clinic reserves the right to charge the full appointment fee if not given sufficient notice.  Thank you for understanding. 

 

What should I wear for my appointment?

Please bring athletic wear with you. (Tank-top, sports bra, t-shirt and shorts.)


What do I need to bring?

a. Please bring with you your Care Card & Benefits Card (if applicable)

b. If you are in an open ICBC case, please bring your doctors referral, claim number, case manager’s name and number.


Can I go back to exercising or training?

This is a case-by-case situation and be sure to have this conversation with your therapist.  When in doubt, it wouldn’t hurt to let your body recover!


I feel sore/tender after my appointment.

It is normal to feel sore and slight discomfort after receiving a treatment.  If this is your first therapeutic treatment, your body will need time to adjust accordingly, but should not last longer than a few days.  As treatments become more consistent, you’ll notice the recovery time will shorten.

Do we offer Direct Billing?

Yes we do! We can bill directly to:

1.  Pacific Blue Cross

2.  Medavie Blue Cross (RCMP, Canadian Armed Forces, Veterans Affairs)

3.  Chambers of Commerce Group Insurance

4.  Greenshield

5.  Desjardin Insurance

6.  First Canadian

7.  Great-West Life

8.  Industrial Alliance

9.  Johnson Inc.

10.  Johnston Group Inc.

11.  Manulife Financial

12.  Sun Life Insurance

13. ICBC

**Please be aware that we can not guarantee direct billing at every appointment due to issues with individual benefits plan, problems with submission portal or clinic logistic considerations. If we are direct billing on your behalf, we may require a credit card on file in case of unforeseen complications with the insurance company. **

 

 

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