We handle the paperwork
Direct billing to major insurers and full ICBC support at every clinic — so you can focus on getting better.
Book an appointmentDirect billing, handled for you
- 1
Bring your details
Your ICBC claim number or benefits card — that’s all we need to start.
- 2
We handle the paperwork
We verify your coverage and bill your insurer or ICBC directly, at every clinic.
- 3
You just show up
No upfront payment on covered visits. You focus on getting better.
ICBC claims
ICBC Claims — Massage Therapy, Physiotherapy, Chiropractic, Acupuncture & Kinesiology
If you’ve been in a car accident and have an ICBC claim number, you may be eligible for ICBC-covered physiotherapy at PRE Therapy. No upfront payment and less paperwork for you.
We help make the process simple so you can focus on your recovery.
How ICBC Coverage Works
ICBC offers pre-approved treatment after an accident. Once your claim is accepted, you can start treatment right away without needing a doctor’s referral.
ICBC will cover 100% of your basic treatment costs (an additional user fee may be applied for extended sessions) for the first 12 weeks after your accident date.
What to do after a car accident in BC
Report your accident to ICBC and get a claim number. You don't need to wait for approval to start treatment — ICBC pre-approves 12 weeks of therapy from the date of your accident. Contact PRE Therapy with your claim number, date of accident, and adjuster information (if provided), and we'll handle the rest. The earlier you start treatment, the better your recovery outcomes tend to be.
What Does Direct Billing Mean for You?
Direct billing means you don’t pay upfront for approved treatments.
Once you provide your ICBC claim number, we handle the billing directly with ICBC on your behalf. You just show up for your appointment.
If your treatment falls outside of the approved time window, you may be required to pay for that session up front and submit to your ICBC adjuster for reimbursement.
What You Need to Get Started
To book an ICBC Appointment, you’ll need to speak with a member of our team so we can gather some details prior to your appointment.
We will need the following information:
Full name ICBC claim number Adjuster information (if provided)
Date of accident Email Phone Number That’s it. Our team will help guide you through the rest.
What Happens After the First 12 Weeks?
Some people need more care beyond the initial recovery period.
If additional treatments are needed, we will contact your Customer Claims Specialist (adjuster) to request approval for continued care. We’ll keep you informed, so there are no surprises.
ICBC user fees by service
Registered Massage Therapy
- Initial appointment · 60 min$15.60 user fee
- Follow-up · 45 min$14.75 user fee
- Follow-up · 60 min$39.75 user fee
ICBC requires a 45-minute minimum for follow-ups. Direct billing at all locations.
Learn moreKinesiology & Active Rehab
- Initial appointment · 45 min$0 user fee
- Follow-up · 30 min$0 user fee
In-person or telehealth.
Learn moreChiropractic Care
- Initial session · 30 min$0 user fee
- Follow-up · 30 min$0 user fee
In-person or telehealth.
Learn moreRegistered Physiotherapy
- Initial session · 30 min$0 user fee
- Subsequent appointment · 30 min$0 user fee
In-person or telehealth.
Learn moreICBC covers the base treatment cost directly — the user fee is the only amount paid at your visit.
Extended health direct billing
Most extended health benefit plans in BC cover Registered Massage Therapy, Acupuncture, Physiotherapy, and Chiropractic care. PRE Therapy offers direct billing to most major insurers, which means we submit your claim on your behalf — you pay only the portion your plan doesn't cover, if any.
Bring your benefits card to your appointment — we verify your coverage and submit the claim directly. If there’s a portion your plan doesn’t cover, you pay the difference at the time of your visit.
Insurers we direct bill
- Pacific Blue Cross
- Canada Life
- Manulife
- Sun Life
- GreenShield
- Desjardins
- Medavie Blue Cross
- Industrial Alliance
- Johnston Group
- Johnson Inc.
- First Canadian
- Equitable Life
- Chambers of Commerce
Please be aware that we cannot guarantee direct billing at every appointment due to issues with individual benefits plans, problems with the submission portal or clinic logistic considerations. If we are direct billing on your behalf, we may require a credit card on file in case of unforeseen complications with the insurance company.
Insurance & billing FAQ
Do I need a doctor's referral to start ICBC physiotherapy?
No. You don't need a doctor's referral to start your sessions. Once you have your ICBC claim number, you can book an appointment and begin treatment right away.
Do I have to pay upfront for ICBC sessions?
If your treatment is approved by ICBC, we will bill ICBC directly, so you don't need to pay for the session upfront. You only need to pay if a service falls outside your approved ICBC coverage, and we'll let you know ahead of time. An additional user fee may be applied to subsequent RMT sessions and must be paid at the time of your appointment.
How many sessions does ICBC cover?
ICBC typically covers multiple sessions during the first 12 weeks after your accident. The exact number of sessions depends on your injury, recovery needs, and treatment plan.
Can I choose my own therapist for ICBC treatment?
Yes. You have the right to choose your own health care provider for ICBC-covered treatment. You are not required to see a therapist recommended by ICBC or your adjuster.
What if my insurer isn't on this list?
We may still be able to process your claim. Contact us at info@pretherapy.ca or 604-428-7737 to confirm before your appointment.